Resources
Nurse Call Support – Emergencies
Emergency situations include:
– Entire system is down
– Paging is not working for the entire facility
– Serial receiver not detected
In an emergency, contact Compass at 231-932-0850 and follow the prompts for service. If this occurs after hours, leave a message with your name and phone number so the on-call technician can call you back.
Nurse Call Support – Non-Emergencies
Non-Emergency situations include:
Such as: reprogramming pagers, adding devices, changing faceplates, replacing batteries, dealing with faults, resetting devices, etc…
- First, contact maintenance or the appropriate onsite staff member who usually works on the nurse call system, and have them resolve the issue.
- If that person is unsure of the fix or not available, consult the “Customer Troubleshooting Guide” provided and follow the steps outlined to resolve the issue.
- If you are still unable resolve the issue, you can call Compass during normal business hours at 231-932-0850.
Do you need to order parts?
Pricing can be found in the product catalog.
To order, call Tara at 231-932-0850 ex 104.
New projects or upgrades?
Call Robin at 231-932-0850 ex 101 or fill out our Email Us form.
Technology that works like you do.
When communication systems work quietly in the background, your team can stay focused on what matters most: serving people with confidence.
Whether you’re planning a new facility, upgrading aging infrastructure, or simply looking for a trusted partner, we’re here to help you move forward with clarity.